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  • Leander
    replied
    An iOS patch that fixes the reported problems is in the works! It will be available as soon as possible!

    Leave a comment:


  • hexblot
    replied
    Originally posted by theaxe View Post
    @hexblot: Yes im aware that my devices arent the latest.
    Iphone: 3gs
    Ipad: 2

    However they are running the latest software versions and are updated to the latest ios/client.
    That's more than likely due to your outdated iOS versions -- iPhone 3GS can run up to iOS6, while iPad2 can run up to iOS9

    Current iOS available is 10, which brought tons of changes - and since 90% of iOS users currently have iOS9+, it's more than likely that your 3GS is not compatible anymore.

    However, if your iPad is running iOS9 you should still be compatible, since that's only 1 major version behind -- could you go to Settings->General->Software Update and update the support team with the iOS version your devices are running?

    It's really the only way you can ever get an answer other than "hey it works for me".

    Leave a comment:


  • Leander
    replied
    Several players have this problem. Forwarded, will be fixed as soon as possible (might take a bit longer than a non-iOS patch as Apple needs to approve the patch first).

    Leave a comment:


  • hexblot
    replied
    One thing that has broken since the last update (Twister) is that I can no longer select a person from any list (HoF for PvP) - whenever I click on someone's name, some other semi-random person gets highlighted.

    Semi random because it's always the same (wrong) person that gets highlighted when I click the same name, but I cannot figure out the logic behind it.


    Eg clicking on Person A will always highlight Person B. Clicking Person B will always highlight person C, etc.

    Leave a comment:


  • theaxe
    replied
    Originally posted by Leander View Post
    Can you send a support ticket with your iPhone model and OS version please?
    Just sended it in.
    Hope itll get looked into and get fixed soon.

    -=-
    Edit 1-11-2016:

    Hello The Axe,

    thank you, forwarded! We are aware of iOS problems and will patch the app as soon as possible.

    Kind regards,
    Leander
    Community Manager
    -=-
    Last edited by theaxe; 1 November 2016, 06:07 PM.

    Leave a comment:


  • Leander
    replied
    Can you send a support ticket with your iPhone model and OS version please?

    Leave a comment:


  • theaxe
    replied
    @hexblot: Yes im aware that my devices arent the latest.
    Iphone: 3gs
    Ipad: 2

    However they are running the latest software versions and are updated to the latest ios/client.
    About a year ago they did run normally. Ok ok the login screen (before the speed up) was slow. But hell it all is worth the wait and once logged in there was no issue at all.
    Then update after update it gotten worse and worse. And with the latest update (twister thingy) it got to the point like described.

    @Leander: Yes its s&f only. All other games / programs react normally. As said previous s&f was running normally aswell. Till the time the login screen gotten speeded up and then it all went down hill.
    At start it was only once in a while then view (i believe 2) updates further it gotten to the point where you needed to restart the client allot (crashes). And now with the latest update it gotten to the point where your constantly are reloggin.
    Sending in a ticket didnt gotten answered at all.

    I hoped it gotten fixed in updates but update after update it only gotten worse to the point where my iphone now doesnt even start the game and on the ipad its a pain.
    Lucky i still have this laptop and a pc and those have no issues at all.
    But well .. you wake up .. grab a cup of coffee .. step back into bed with your ipad to play s&f perfect morning and perfect way to start the day .

    Leave a comment:


  • Leander
    replied
    Theaxe Do you only have problems with S&F or with other apps as well?
    Do you use the latest version?
    If your problems persist, please send a support ticket with your iPhone model and OS.

    Leave a comment:


  • hexblot
    replied
    Originally posted by theaxe View Post
    Countless updates further. That didnt change a thing.
    But now im getting sick of it. I've also sended in many bug reports but it never gotten fixed.

    Hopefully this will bring attention to the cause.
    For over a year the IOS (iphone / Ipad) client has been reacting barely. You start the client .. login (or auto login) and that seems to be fine. You click on the thing you want to do and then the issue start. With any luck the action is responded. For example you click the tavern and you see the quests.
    85% of the time the client will crash and you need to restart the client and do it all over. 15% of the time you actually can click the quest you want to do.
    And then it all starts again. So in order to start 1 quest you (with luck) have to relogin about 15 times.
    And it all starts again when you (while on the quest) want to check the shop.

    Eventually your restarting and relogin so many times that you get bored of seeing the login screen and you decide the spend the wasting time on something else.

    It all started about 1 year ago when the login screen gotten speeded up. Ofcourse i can understand the frustration of a slow starting page. But it was way better then having the relogin constantly.

    ATM:
    Iphone .. the client doesnt even start. So im not even trying
    Ipad: You start and (restart) cli (restart) click so (restart) something (restart) .. ow forget it im gonna do something else.

    Can we please look at the ios client and make it stable again. For over a year we are (partly) unable to play.
    I play almost daily on my iPhone and every few days on the iPad, don't have any of the above issues (at least not in that frequency -- I get a crash every few days). What iPhone / iPad are you using? Even more important, what version of iOS?

    Leave a comment:


  • theaxe
    replied
    Stability

    Countless updates further. That didnt change a thing.
    But now im getting sick of it. I've also sended in many bug reports but it never gotten fixed.

    Hopefully this will bring attention to the cause.
    For over a year the IOS (iphone / Ipad) client has been reacting barely. You start the client .. login (or auto login) and that seems to be fine. You click on the thing you want to do and then the issue start. With any luck the action is responded. For example you click the tavern and you see the quests.
    85% of the time the client will crash and you need to restart the client and do it all over. 15% of the time you actually can click the quest you want to do.
    And then it all starts again. So in order to start 1 quest you (with luck) have to relogin about 15 times.
    And it all starts again when you (while on the quest) want to check the shop.

    Eventually your restarting and relogin so many times that you get bored of seeing the login screen and you decide the spend the wasting time on something else.

    It all started about 1 year ago when the login screen gotten speeded up. Ofcourse i can understand the frustration of a slow starting page. But it was way better then having the relogin constantly.

    ATM:
    Iphone .. the client doesnt even start. So im not even trying
    Ipad: You start and (restart) cli (restart) click so (restart) something (restart) .. ow forget it im gonna do something else.

    Can we please look at the ios client and make it stable again. For over a year we are (partly) unable to play.

    Leave a comment:


  • bobo baggins
    replied
    Originally posted by Kamui Smash View Post
    I've tried reinstalling the app to start lol.. When I go to buy mushrooms it'll do normal things things pop up my password, then confirm buy/cancel but when I hit buy it'll pop up a box that says " this in-app purchase has already been bought" "it will be restored for free" nothing happens but I do get charged again.. Anyone deal with this before?

    I used to be able to buy 50 mushrooms now I can't then 125 now i can't.. Not buying 500 cause it's the only thing that's lowest that would work lol help!
    I know Leander will get you what you paid for but I have a question. Are you only able to buy the shroom pack once then it happens or is it a few times then it stops working? Reason I ask is I wonder if something isn't resetting itself once the purchase is made so that when u try the next time it still thinks it is working on the last purchase of that shroom pack.

    Leave a comment:


  • Leander
    replied
    Please send a support ticket (in-game "?" button) with all details.

    Leave a comment:


  • Kamui Smash
    replied
    Mushroom sales

    I've tried reinstalling the app to start lol.. When I go to buy mushrooms it'll do normal things things pop up my password, then confirm buy/cancel but when I hit buy it'll pop up a box that says " this in-app purchase has already been bought" "it will be restored for free" nothing happens but I do get charged again.. Anyone deal with this before?

    I used to be able to buy 50 mushrooms now I can't then 125 now i can't.. Not buying 500 cause it's the only thing that's lowest that would work lol help!
    Last edited by Kamui Smash; 10 June 2016, 01:25 AM.

    Leave a comment:


  • bobo baggins
    replied
    I believe leander said there are some IoS bugs and they are working on it not sure if crashing is one of them or not tbh. I have a galaxy grand prime which is of course google which is working ok loading seems to have slowed down a bit since fortress and also if u login as guest cant log out unless u force close. but otherwise running ok.


    Oh leander maybe we can get a list of known IoS bugs posted so ppl know what they r working on.

    Leave a comment:


  • Jolabent
    replied
    I installed IPhone 9.2 on my phone and my app started crashing. Thought it was the app, then other apps started crashing.

    I just got a brand new IPhone 5S under replacement warranty and the app for IPhone is crashing again. It is now the only app that crashes. It all started when the fortress was released. It loads and go to home screen then goes back to phone desktop. Takes about 3 or 4 attempts to get on and use the app.

    Is there an issue that I am not aware of?

    Leave a comment:

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