Announcement

Collapse
No announcement yet.

Mushroom Error

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Mushroom Error

    I'm getting the following error when I try to buy mushroom:
    Something other than 200 was returned.

    Is anyone else getting that error?

    Thanks!

    #2
    Please send a support ticket directly from the game!
    Community and Social Media Manager

    Like and follow us on Facebook, Twitter and Instagram
    Community Discord server: https://discord.gg/XWfSwe3

    Comment


      #3
      No mushrooms received

      Good evening,

      Today, in the morning, I have paid to acquire 1500 mushrooms, due to Easter event but no mushrooms received.

      It`s been 12 hours and no reply from their support.

      I sent 3 tickets, money was taken from my account but no mushrooms and no email for confirmation. I paid from the mobile.

      They didn`t reply, i only have 3 mushrooms and i can't do anything to enjoy this event, Friday is almost ended for me, 22:42 my time now.

      Has anyone experience these issues today?

      Thanks,

      Comment


        #4
        Replies might take longer than normal because of the increased activity (new server). You have a reply now.
        Community and Social Media Manager

        Like and follow us on Facebook, Twitter and Instagram
        Community Discord server: https://discord.gg/XWfSwe3

        Comment


          #5
          Could you please explain more? I saw the email, but i don`t understand, its not the first time I paid from my mobile phone. Why I can`t receive the mushrooms?

          Comment


            #6
            i followed the steps, i found the purchase history but when i press the shakes in app purchase, nothing happens?

            how can i cancel it? or why can`t i receive the mushrooms?

            Comment


              #7
              Please leave the whole conversation in the support ticket as it is easier.
              Community and Social Media Manager

              Like and follow us on Facebook, Twitter and Instagram
              Community Discord server: https://discord.gg/XWfSwe3

              Comment


                #8
                really disappointed

                Honestly I am very disappointed. I was expecting some real help from Shakes, because I am sure there are many people who pay from the mobile app. So in case of problems Shakes should speak directly with Apple to solve these issues.

                2 days wasted with this event and I could not enjoy. I asked a refund, and it will take 5-7 days until my money are back.

                Shakes should not make customers to find solutions on their own. I explained that its not the first time I paid from the mobile app, its really not my fault the transaction was pending, and no help from Shakes.

                I have only 5 mushrooms and I could not benefit 2 days from this event, it really sucks. I would not pay anymore for other mushrooms cause I am afraid it will happen again, no matter i try from PC or mobile. And I don`t want to have problems with my bank and money blocked.

                You should real try to help your players and make them happy.

                The support was awful, i am not happy. And i really consider to quit in the near future. I was so exciting about this event, but now I have to play without joy....

                Comment

                Working...
                X