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Still no mushrooms despite payment

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  • Leander
    replied
    You need to send a support ticket and I'll forward it to our payment office to see what's possible.

    Leave a comment:


  • Clumsyornot
    replied
    Technically - I understand. Client-wise it's a pity.

    If the original purchase was in promo period is it possible to get promo mushrooms or I need to wait till the next promo?

    Leave a comment:


  • Leander
    replied
    The problem is that we do not have access to Apple's payment. If you buy mushrooms via other payment options we can add your mushrooms manually or send a direct refund but Apple is the only company you have to contact and cancel your order there.

    Leave a comment:


  • Clumsyornot
    replied
    I ended up in nobody's land and cancelled the transaction.

    Apple does not have the option to resend transaction confirmation to LaPlaya. LaPlaya did not receive payment confirmation from Apple so cannot give mushrooms.

    Unique customer experience. Don't pay from your phone or you may get stuck as I did.

    Leave a comment:


  • Clumsyornot
    replied
    Reported again, got autoreply. Hope it will get resolved finally...

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  • Leander
    replied
    Please send it again if you haven't received our automatic reply yet.

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  • Clumsyornot
    replied
    I sent here: http://www.sfgame.net/support/?mode=1

    Nothing in spam - checked few times

    Leave a comment:


  • Leander
    replied
    Check your spam folder. Where did you send the ticket from (browser, app, Steam...)?

    Leave a comment:


  • Clumsyornot
    started a topic Still no mushrooms despite payment

    Still no mushrooms despite payment

    Hello,
    I bought mushrooms on Saturday. Did not get them by Sunday and raised a ticket.
    I got no e-mail with questions till now (Wednesday) or confirmation that ticket was registered ... nothing.

    Is there anything else/more I could do?
    Last edited by Clumsyornot; 31 October 2018, 09:11 PM.
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