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    #1

    Support not working?

    I send tickets in support, but I receive NO ANSWER, even the standard automatic message “Thank you for your request! It will be processed as soon as possible." 15 days have passed. Is this normal? Are there any other ways to contact the administration? I really have a problem, and I want it to be solved!

    I do not speak English, so text is translated by Google translate
    Tags: complaint, problem, support, ticket
    #2
    Originally posted by ROKR View Post
    I send tickets in support, but I receive NO ANSWER, even the standard automatic message “Thank you for your request! It will be processed as soon as possible." 15 days have passed. Is this normal? Are there any other ways to contact the administration? I really have a problem, and I want it to be solved!

    I do not speak English, so text is translated by Google translate
    Which server do you play on?
    #1 International Hall of Fame Attained
    1st Complete Arena Manager in the World
    1st Complete Underworld in the World
    1st Complete Fortress in the World
    1st Complete (New) Scrapbook in the World
    1st to find all Pets in the World
    1st Deep Mine Master in the World
    1st to Gem Mine Level 100 in the World
    1st to Gold Pit Level 100 in the World

    Any staff or sponsored players with access to free/unlimited mushrooms are null and void for any achievements

    Comment

      #3
      Originally posted by BMWGuinness View Post
      Which server do you play on?
      godforsaken S1.RU
      Last edited by ROKR; 18 November 2018, 09:18 PM.

      Comment

        #4
        Originally posted by ROKR View Post
        godforsaken S1.RU
        Leander will probably be able to respond to you tomorrow.
        #1 International Hall of Fame Attained
        1st Complete Arena Manager in the World
        1st Complete Underworld in the World
        1st Complete Fortress in the World
        1st Complete (New) Scrapbook in the World
        1st to find all Pets in the World
        1st Deep Mine Master in the World
        1st to Gem Mine Level 100 in the World
        1st to Gold Pit Level 100 in the World

        Any staff or sponsored players with access to free/unlimited mushrooms are null and void for any achievements

        Comment

          #5
          If you don't receive the autoreply check your spam folder if you really didn't get it. Then send a new ticket.

          Shakes & Fidget Community Manager


          Like and follow us on Facebook, Twitter and Instagram

          Comment

            #6
            Originally posted by Leander View Post
            If you don't receive the autoreply check your spam folder if you really didn't get it. Then send a new ticket.
            Thanks for the answer! I will write a new ticket. But this is a situation that requires an immediate solution (selling characters)

            Comment

              #7
              Selling characters is against our rules. If someone sells his/her character and you want to report him quickly (as it is urgent), feel free to send me a PM here in the forum.

              Shakes & Fidget Community Manager


              Like and follow us on Facebook, Twitter and Instagram

              Comment

                #8
                Originally posted by ROKR View Post
                I send tickets in support, but I receive NO ANSWER, even the standard automatic message “Thank you for your request! It will be processed as soon as possible."
                I have the same problem. i get no reply when i send a ticket to support. i have tried 3 times the last week. There is nothing in my spam folder
                I play on server w27

                Comment

                  #9
                  Did you get the autoreply and a ticket ID?

                  Shakes & Fidget Community Manager


                  Like and follow us on Facebook, Twitter and Instagram

                  Comment

                    #10
                    i have tried to send a ticket 3 times on diffrent days but never got the autoreply
                    i have checked the spam folder after every time
                    on the 3 december i got a message from Leander confirming forum validation
                    Last edited by Aargh; 7 December 2018, 01:00 PM.

                    Comment

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