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    I Can't Create a New Account Please Help!

    I can't create new accounts on international servers, when I type a name it just says "Unknown error. Please try again later."
    But I can create accounts on local worlds just fine. Can somebody help me? The problem has been persisting for days now.
    I can't go to in-game support, either. When i click it it just shows a blank screen with Imprint | T&Cs | Privacy



    btw I'm playing on Steam&Android
    Last edited by Annihilation; 19 October 2018, 10:35 AM.

    #2
    What server? Maybe it was down due to server load.

    Shakes & Fidget Community Manager


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      #3
      Ah really? Like international worlds 17~27
      So there's too much people on all those servers?

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        #4
        Does it work in your browser? Can you post a screenshot of the blank screen please?

        Shakes & Fidget Community Manager


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          #5
          Originally posted by Leander View Post
          Does it work in your browser? Can you post a screenshot of the blank screen please?



          No the broswer doesn't work it lags at a black screen.
          I can play and everything on steam&mobile phone just fine except the creating accounts on international worlds part. I've tried other countries with the same result. International world 16: No problem. From 17~27: Unknown error.

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            #6
            Do you use a wireless or data connection? If switching is possible please use the other one.
            Our technical office says your problem might be due to your router.

            Shakes & Fidget Community Manager


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              #7
              if you have black screen in normal mode and it works in incognito delete cookies and try it again

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                #8
                Hmm I tried as you said but still lagged at the black screen
                Ah well it's fine I'll just use steam

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                  #9
                  Originally posted by Leander View Post
                  Do you use a wireless or data connection? If switching is possible please use the other one.
                  Our technical office says your problem might be due to your router.
                  Ah yes I fixed it by using a VPN
                  Now finally I can play on the new server!!! Back after 3 years
                  Thank you so much for all the help!

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                    #10
                    Great!

                    Shakes & Fidget Community Manager


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