New backend: server W39 unreachable

[Shunrei]

Server W39 is actually unreachable and it's impossible to login for Hellevator.
Server W1 (old backend) works perfectly...

[Flashed]

This is f. ridiculous...
Don't tell me that there will be no one to fix this trash, cause it's weeked and they need to rest (rotfl).
This is totally unprofessional, how the company with such budget can allow for such crap performance.

[willow]

I also have complains from my guild that it is unreachable. Server nl1

[Guest]

We are checking it at the moment, thanks for the reports.

[Shunrei]

We are checking it at the moment, thanks for the reports.

I know it's friday evening, but W39 is still unreachable after 5 hours... Do you think there's a possibilità to play, this weekend, or not?

[Magelie]

s2 UK is virtually unplayable, Hellevator is not working at all and everything else is very very flaky
Assuming you can fix it, can we have some extra time for the Hellevator at the end please?

[willow]

Read the Producer’s Note #4 from DarkwingDang. The problem still remains here on s1 NL. Some can not even start there account and lot of players can not start the Hellevator. If this is how it is to be the next few days......

[Shunrei]

I read producer's note as well, but the situation on W39 it's the same as yesterday: it's impossibile even to login.
In the note they talk about "temporary solutions", but nothing changed...
Can I ask why programming (important) events if servers are bugged?? This situation is known since months... It
It is reckless and disrespectful to users to program and start Hellevator (it gave problems on May/June too, on that occasione on old backend servers), before identifying the problem and the solution.

[Leander]

Unfortunately, we had performance problems that affected many servers. We are working hard to fix these issues. There was also a problem that affected Hellevator codes. Make sure to check our news for the latest updates on this situation. Sorry for the inconvenience!

[bobo baggins]

Unfortunately, we had performance problems that affected many servers. We are working hard to fix these issues. There was also a problem that affected Hellevator codes. Make sure to check our news for the latest updates on this situation. Sorry for the inconvenience!

Performance issues what is going on is not performance issues. performance issues would be lag or a bug or 2. what is going on is utter and almost complete breakdown. Can't start wars on the app(ios) can't access any part of the HoF at times (more often then not) have gotten so many error in the system pop ups all over the place but mainly when trying to use souls to upgrade that the popup is burned into my retina permanently. this that been going on for over a week not acceptable. I have shroomed for over 10 years playing this game and for what bad roll out after bad roll outs. this one is the worst yet. I think I am done paying to play a broken game and once my current shrooms are gone will have to see where the game is and then decide if I will continue playing at all. it is a shame it has come to this been playing a game I once love to play then down to mainly playing because of the ppl in the guild I am the leader of to the point what was something I did to relax and get away from it all is almost my worst part of my day. GET IT FIXED !!!!!!!!!

[Leander]

Our team is busy fixing all issues (performance, guild attacks without XP, HOF and IHOF etc.). Sorry for the inconvenience!

[bobo baggins]

Well it seems that just about all the bugs but one is fixed which is the random logging off which is a pain when you are in the middle of something. what is the ETA on that fix.

Edit scratch that the error in the system pop ups are still happening.

[Leander]

I don't have a date, sorry. We are working on the overall performance of all servers.