HD graphics, slow browser version, black screen, loading mushroom

[Leander]

Well #1 thing is finding out the cause of the issue ... and that's a lot of time spent debugging everything.

Also honestly why did you even update Unity? ... and why wasn't it reverted back when the problems came up?

It's normal that you update to the latest version of an engine.

[Gully]

It's normal that you update to the latest version of an engine.

Well, only if it improves the overall performances, and this is not the case

[Gully]

News?


Tried Opera GX after the suggestion of the italian coma, but nothing changed.

[Leander]

No, sorry. All the they said was they did not know.

[Gully]

So, what is Playa going to do now?

[Leander]

Unfortunately, it's difficult. We do not find anything and Unity doesn't either. It's a fact that the game's performance become worse for some players with a new Unity version.

Sorry for not having more precise details.

[slasker]

We do not find anything and Unity doesn't either.

I dont understand, how Playa can find nothing.
If Playa can reproduce and setup a browser version that takes up a lot of CPU/GPU in the character selection screen, attach a debugger and see where the resources are being used?
Its almost 250 days since this bug was reported.

[slasker]

I see update 9.1 is coming out now.
Has this bug been fixed - or nobody has looked into it yet?

[Leander]

If Unity does not know, nobody knows, sorry.

If the browser version does not work well, please use the Steam version or send a support ticket with all required details.

[mar21]

Only solution I see would be to revert back to unity version that worked fine for everyone ...

[slasker]

I don't know what kind of debugging/developer tools are available on unity - but it should be possible for a Playa developer to narrow down to the part consuming the resources. If it happens in the unity engine code - then raise a ticket with them.
I am sure you will get back any money you may have paid for raising the ticket, if it is a genuine bug in the unity engine.

It happens already in the landing/login page, where nothing is supposed to happen... I tried different browsers and different computers. It is highly reproducible. I can raise a ticket with Playa, but I was answered already back in May 2020 that the devs were looking into it.

[Leander]

Using an old Unity version is not the solution as normally, every new version improves the engine.

We asked the Unity devs and they did not know what might cause the problem.

How many of you still have it?

[PziCrow]

Don't know if this applies to this issue, but I do get "Server unavailable due to maintenance" 20-50 times per day, lag when doing things like the raffle at the gambler losing out on that try of raffle, starting a pet fight or arena fight, resulting in an error message. In the arena manager, it's slow to upgrade, as every 10-20 seconds, there's lag for 1-5 seconds.
Have tried looking into my firewall and browser settings, but these things happens even when playing on mobile and Steam. Even when logging in on a friend or family member's PC or phone on a completely different network, wired or WiFi.

[Leander]

Sounds like router issues. Try data instead of wifi.

[PziCrow]

Didn't happen before the Unity upgrade. Game was butter smooth on same router.