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This Weekend’s Server Issues

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  • DarkwingDang
    replied
    Non-Booked Key Cards From Coupon Codes

    Players who did approach support to report that key cards from distributed coupon codes have not been credited to their account should reply on the support ticket and support will handle all cases individually.

    Leave a comment:


  • Leander
    started a topic This Weekend’s Server Issues

    This Weekend’s Server Issues

    This Weekend’s Server Issues

    Unfortunately, the start of the Hellevator was bumpier than expected on servers running on the new backend. We would like to apologize for the inconveniences caused.

    Our developers did work on Friday until late night and during the weekend to solve the problem which, finally, lead to a solution to stabilize server performance.

    During the cause of this afternoon, we will book 15 key cards to all accounts which participate in the Hellevator on new backend servers as a small token of appreciation. Some servers were completely down for about a day, those will get an additional 15 key cards booked.

    Non-Booked Key Cards from Coupon Codes

    We will update you on this topic tomorrow.
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