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Old 3rd November 2015, 08:18 PM
Leander's Avatar
Leander Leander is offline
Community Manager
Join Date: Dec 2009
Gilde: UK forum
Posts: 5,530

Did you check your spam folder? Did you send a ticket by clicking the support button or a normal email? My old email address for normal emails used to be but it does not work anymore. It is

The automated reply looks like this:

"This is an automatically generated email. Please do not reply directly to this email.

Thank you for contacting Playa Support! You inquiry will be processed as soon as possible.
Please do not submit further inquiries on the matter as it may delay our response.

The ticket number assigned to your inquiry is: xxxxxxxxxxxxxxx Please keep this number to reference until your inquiry has been processed completely."

Shakes & Fidget Community Manager

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Last edited by Leander; 3rd November 2015 at 08:19 PM.