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Old 12th September 2019, 05:04 PM
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Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 5,038
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No, it is definitely not normal. Normally, all tickets are replied to within 2 days (from Monday to Friday). Make sure to check your spam folder. If you don't have our reply there (and no automatic reply either*), sending your ticket was not successful and you need to send it again.

* the automatic reply reads as follows: "this is an automatically generated email. Please do not reply directly to this email.

Thank you for contacting Playa Support! You inquiry will be processed as soon as possible.
Please do not submit further inquiries on the matter as it may delay our response.

The ticket number assigned to your inquiry is: 2019xxxxxxxxxxx Please keep this number to reference until your inquiry has been processed completely."
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