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  #1  
Old 19th October 2018, 10:29 AM
Annihilation Annihilation is offline
Toy Bow Toddler
 
Join Date: Oct 2018
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Default I Can't Create a New Account Please Help!

I can't create new accounts on international servers, when I type a name it just says "Unknown error. Please try again later."
But I can create accounts on local worlds just fine. Can somebody help me? The problem has been persisting for days now.
I can't go to in-game support, either. When i click it it just shows a blank screen with Imprint | T&Cs | Privacy



btw I'm playing on Steam&Android

Last edited by Annihilation; 19th October 2018 at 10:35 AM.
  #2  
Old 19th October 2018, 07:31 PM
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Leander Leander is offline
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What server? Maybe it was down due to server load.
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  #3  
Old 20th October 2018, 01:30 AM
Annihilation Annihilation is offline
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Ah really? Like international worlds 17~27
So there's too much people on all those servers?
  #4  
Old 20th October 2018, 02:43 PM
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Leander Leander is offline
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Does it work in your browser? Can you post a screenshot of the blank screen please?
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  #5  
Old 21st October 2018, 08:04 PM
Annihilation Annihilation is offline
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Quote:
Originally Posted by Leander View Post
Does it work in your browser? Can you post a screenshot of the blank screen please?



No the broswer doesn't work it lags at a black screen.
I can play and everything on steam&mobile phone just fine except the creating accounts on international worlds part. I've tried other countries with the same result. International world 16: No problem. From 17~27: Unknown error.
  #6  
Old 22nd October 2018, 09:01 PM
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Leander Leander is offline
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Do you use a wireless or data connection? If switching is possible please use the other one.
Our technical office says your problem might be due to your router.
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  #7  
Old 22nd October 2018, 09:11 PM
kečup kečup is offline
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if you have black screen in normal mode and it works in incognito delete cookies and try it again
  #8  
Old 23rd October 2018, 06:32 PM
Annihilation Annihilation is offline
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Hmm I tried as you said but still lagged at the black screen
Ah well it's fine I'll just use steam
  #9  
Old 23rd October 2018, 06:39 PM
Annihilation Annihilation is offline
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Join Date: Oct 2018
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Thumbs up

Quote:
Originally Posted by Leander View Post
Do you use a wireless or data connection? If switching is possible please use the other one.
Our technical office says your problem might be due to your router.
Ah yes I fixed it by using a VPN
Now finally I can play on the new server!!! Back after 3 years
Thank you so much for all the help!
  #10  
Old 23rd October 2018, 08:01 PM
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Leander Leander is offline
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Great!
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