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  #1  
Old 27th June 2016, 03:15 PM
Flashnox Flashnox is offline
Hatchling
 
Join Date: Jun 2016
Posts: 1
Default Payment issues

Hi, i recently had a few payment issues at the last weekend.
One was on steam, i authorised the payment and the money got booked.
Shortly after that i recived an error that something went wrong with the payment and i should contact the support which i did.

But still got no answer from the support, apart of the automatic mail that was sent.


2nd issue was at the same weekend this time on the sf-website , paying via sms , reciving the confirm sms and confirming my purchase.
The money got booked again , and the payment methode got stuck itself at 50% loading count not beeing able to proceed to the next button.

in both cases i lost money for nothing, no answers from the support either.

I really feel angry about that considering not to support this game any further, if there will be no action set as soon as possible to handle this sort of problems.

Also i have to consider to get a lawyer if i get scamed like this with no action taken by the support staff.
It's your job that the payment methodes work fine without issues.
Otherwise you guys should consider closing this game until it works without any problems.
  #2  
Old 2nd July 2016, 02:49 PM
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Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 5,414
Default

Did you get my email? All tickets are replied to within 1-2 days, depending on days of the week and weekends. If you do not get a reply, please check your spam folder. Sometimes the emails are stored there.
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