Flying Tube (video)

[Kyoshirofan]

Hi guys, just a quick question:
I have a problem with a certain video, where the "play" button doesn't appear at all so I can't really watch it and this is the only video appearing every minute.
Who should I write to? Can support help me with the issue?
Cheers

[bobo baggins]

take a screenshot of the video and then contact support. they will reply asking for said screenshot.

[Kyoshirofan]

Good to know, thanks for the information!
Though, somehow support doesn't like my e-mail, as when I write to them, I don't get any automatic replies nor real replies.

[Sir Wafel]

Make sure to fill in the correct email adress, otherwise I don't know the answer, it works perfectly fine for me

[Leander]

Originally Posted by Kyoshirofan

Good to know, thanks for the information!
Though, somehow support doesn't like my e-mail, as when I write to them, I don't get any automatic replies nor real replies.

What email address did you use? Did you send a ticket?

[Kyoshirofan]

Originally Posted by Leander

What email address did you use? Did you send a ticket?

I use the same e-mail as here, with which I am also validated in the game, it's even a really old email, that I registered for the UK S&F back then.
I can't remember what the support question was, probably was something minor...
About the video, no, I did not send a ticket yet, since that video doesn't show up anymore, but if it turns back up and is still bugged, I'll send a ticket and will see, if my e-mail will get accepted.

[Kyoshirofan]

Ok, so the video keeps showing up again and is still bugged...
From the game, i clicked on the yellow "?", then on Support, then I wrote to them. Afaik, some guildies said, as soon as I write to support, I should get an automatic reply (which I haven't got, at least not yet)