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  #1  
Old 31st October 2015, 01:20 PM
Kyoshirofan Kyoshirofan is offline
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Join Date: Nov 2010
Posts: 21
Default Flying Tube (video)

Hi guys, just a quick question:
I have a problem with a certain video, where the "play" button doesn't appear at all so I can't really watch it and this is the only video appearing every minute.
Who should I write to? Can support help me with the issue?
Cheers
  #2  
Old 1st November 2015, 05:15 PM
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bobo baggins bobo baggins is offline
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Gilde: US forum
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take a screenshot of the video and then contact support. they will reply asking for said screenshot.
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Kyoshirofan (2nd November 2015)
  #3  
Old 2nd November 2015, 04:21 PM
Kyoshirofan Kyoshirofan is offline
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Join Date: Nov 2010
Posts: 21
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Good to know, thanks for the information!
Though, somehow support doesn't like my e-mail, as when I write to them, I don't get any automatic replies nor real replies.
  #4  
Old 2nd November 2015, 04:28 PM
Sir Wafel Sir Wafel is offline
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Make sure to fill in the correct email adress, otherwise I don't know the answer, it works perfectly fine for me
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  #5  
Old 2nd November 2015, 04:51 PM
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Leander Leander is offline
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Quote:
Originally Posted by Kyoshirofan View Post
Good to know, thanks for the information!
Though, somehow support doesn't like my e-mail, as when I write to them, I don't get any automatic replies nor real replies.
What email address did you use? Did you send a ticket?
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  #6  
Old 2nd November 2015, 09:18 PM
Kyoshirofan Kyoshirofan is offline
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Join Date: Nov 2010
Posts: 21
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Quote:
Originally Posted by Leander View Post
What email address did you use? Did you send a ticket?
I use the same e-mail as here, with which I am also validated in the game, it's even a really old email, that I registered for the UK S&F back then.
I can't remember what the support question was, probably was something minor...
About the video, no, I did not send a ticket yet, since that video doesn't show up anymore, but if it turns back up and is still bugged, I'll send a ticket and will see, if my e-mail will get accepted.
  #7  
Old 3rd November 2015, 12:22 PM
Kyoshirofan Kyoshirofan is offline
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Join Date: Nov 2010
Posts: 21
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Ok, so the video keeps showing up again and is still bugged...
From the game, i clicked on the yellow "?", then on Support, then I wrote to them. Afaik, some guildies said, as soon as I write to support, I should get an automatic reply (which I haven't got, at least not yet)
 

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