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Old 10th February 2010, 06:13 PM
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Leander Leander is online now
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Default Problems with email validation

Problem: I did not receive the validation/confirmation email.

Solutions:

1) Click on "Options" (in the game) and then on "Email confirmation". You will receive the email shortly. Make sure to check your spam folder as well.

2) If you haven't received this email after 24 hours you can try again.

3) It still nothing works you can also use a different email address if you have one. Note: especially Yahoo accounts have problems receiving the email. However, the problem is not on our side but Yahoo's filter settings causes the problems.

4) Still no email? Please contact leander@playa-support.com with your in-game name, server and email address. I can also confirm your address manually but in this case the 10 mushrooms you usually get for confirming your email address cannot be added to your account due to technical reasons.

Problem: the validation link does not work.

Solution: open the validation email and copy the link (with a "valid="... tag), then paste it in a new browser window. The game must not be already open in another window! You will then either be redirected to the log-in site or to the character creation site. Simply log in there and the problem should be solved.
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Last edited by Leander; 5th February 2015 at 03:52 PM.
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Old 1st February 2011, 05:31 PM
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Default

Update:

Lately, there have been some problems with Yahoo users. Make sure to follow the steps in the first post.
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Mardera (29th April 2019)
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