Shakes & Fidget - The Game - Supportboard  

Go Back   Shakes & Fidget - The Game - Supportboard > Game & Support > Help & Questions

Notices

Reply
 
Thread Tools Display Modes
  #1  
Old 12th September 2019, 04:00 PM
Gyilkos Gyilkos is offline
Hatchling
 
Join Date: Aug 2019
Posts: 2
Default Average time for answering a ticket

Hi, this is my first post in the forum
I discovered the game watching videos from a Spanish youtuber that I follow. I started playing s12 spain and now here to try another class.

I sended a ticket to support because I want to change something about my name, today it will be 1 month and since then not a single answer. Is this normal behave from support ? are they at least going to say something ?

I really liked the game and even considered to buy mushrooms but I am really scared that something in the buy process goes wrong and I am going to be waiting for months or even won't have any kind of answer
Reply With Quote
  #2  
Old 12th September 2019, 05:04 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 5,041
Default

No, it is definitely not normal. Normally, all tickets are replied to within 2 days (from Monday to Friday). Make sure to check your spam folder. If you don't have our reply there (and no automatic reply either*), sending your ticket was not successful and you need to send it again.

* the automatic reply reads as follows: "this is an automatically generated email. Please do not reply directly to this email.

Thank you for contacting Playa Support! You inquiry will be processed as soon as possible.
Please do not submit further inquiries on the matter as it may delay our response.

The ticket number assigned to your inquiry is: 2019xxxxxxxxxxx Please keep this number to reference until your inquiry has been processed completely."
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook, Twitter and Instagram
Reply With Quote
  #3  
Old 12th September 2019, 05:27 PM
Gyilkos Gyilkos is offline
Hatchling
 
Join Date: Aug 2019
Posts: 2
Default

Yes I have the automatic reply with the ticket number I received it almost at the moment I sended it. But no more emails in spam or anywhere
Reply With Quote
  #4  
Old 12th September 2019, 08:40 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 5,041
Default

Please send it in a PM and I will investigate where it is.
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook, Twitter and Instagram
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 01:28 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Copyright by 'Playa Games GmbH'