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  #1  
Old 31st October 2018, 08:02 PM
Clumsyornot Clumsyornot is offline
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Angry Still no mushrooms despite payment

Hello,
I bought mushrooms on Saturday. Did not get them by Sunday and raised a ticket.
I got no e-mail with questions till now (Wednesday) or confirmation that ticket was registered ... nothing.

Is there anything else/more I could do?

Last edited by Clumsyornot; 31st October 2018 at 08:11 PM.
  #2  
Old 1st November 2018, 12:39 PM
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Leander Leander is offline
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Check your spam folder. Where did you send the ticket from (browser, app, Steam...)?
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  #3  
Old 1st November 2018, 04:43 PM
Clumsyornot Clumsyornot is offline
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I sent here: http://www.sfgame.net/support/?mode=1

Nothing in spam - checked few times
  #4  
Old 1st November 2018, 08:04 PM
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Leander Leander is offline
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Please send it again if you haven't received our automatic reply yet.
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  #5  
Old 1st November 2018, 08:32 PM
Clumsyornot Clumsyornot is offline
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Reported again, got autoreply. Hope it will get resolved finally...
  #6  
Old 2nd November 2018, 07:09 PM
Clumsyornot Clumsyornot is offline
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I ended up in nobody's land and cancelled the transaction.

Apple does not have the option to resend transaction confirmation to LaPlaya. LaPlaya did not receive payment confirmation from Apple so cannot give mushrooms.

Unique customer experience. Don't pay from your phone or you may get stuck as I did.
  #7  
Old 5th November 2018, 06:34 PM
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Leander Leander is offline
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The problem is that we do not have access to Apple's payment. If you buy mushrooms via other payment options we can add your mushrooms manually or send a direct refund but Apple is the only company you have to contact and cancel your order there.
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  #8  
Old 12th November 2018, 09:59 PM
Clumsyornot Clumsyornot is offline
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Technically - I understand. Client-wise it's a pity.

If the original purchase was in promo period is it possible to get promo mushrooms or I need to wait till the next promo?
  #9  
Old 12th November 2018, 10:10 PM
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Leander Leander is offline
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You need to send a support ticket and I'll forward it to our payment office to see what's possible.
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