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  #1  
Old 9th September 2010, 07:35 PM
DarkZeal DarkZeal is offline
Toy Bow Toddler
 
Join Date: Sep 2010
Posts: 6
Default My hero is delete?

WOW

Last edited by DarkZeal; 13th February 2014 at 04:52 PM. Reason: removed personal data
  #2  
Old 9th September 2010, 07:48 PM
Hellish Hellish is offline
Greenhorn
 
Join Date: Jul 2010
Posts: 29
Default

Are you sure? i see your hero in hall of frame
  #3  
Old 9th September 2010, 07:49 PM
Zathy's Avatar
Zathy Zathy is offline
Greenhorn
 
Join Date: Jun 2010
Posts: 29
Default

First thing: Edit your post and take your password out of it!
The supportteam doesn´t need your password, they can get into your account without it.

Then be a little more precise. Can you still login? And is only the picture of your hero missing?

Or can´t you login at all? What message do you get from the system?




Okay, I can see your hero in the hall of fame too. Chars get never erased, exept sometimes by the players themelves, or from other, mean players who first steal your char (but they need your password and emailadress *hint hint*).

When you have problems just with the picture of your hero, then you should empty the cache of the browser (and especially delete the flashcookies), then close the browser and open it again. Usually that helps. Sometimes can a very slow internet connection also be the problem.
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Last edited by Zathy; 9th September 2010 at 07:58 PM.
  #4  
Old 9th September 2010, 11:05 PM
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Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 5,328
Default

Never ever post your personal data (password etc.) in public! Your account can be stolen easily. Like already said, make sure you have the latest Flash version installed. Maybe the server had problems so you could not see your hero? The images sometimes take a while to load if either your internet connection or the server is slow.
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  #5  
Old 10th September 2010, 05:16 AM
DarkZeal DarkZeal is offline
Toy Bow Toddler
 
Join Date: Sep 2010
Posts: 6
Default

WOW

Last edited by DarkZeal; 13th February 2014 at 04:52 PM.
  #6  
Old 10th September 2010, 11:45 AM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 5,328
Default

It seems that you have logged out and the cookie is not stored at the moment. When it asks you to create a character, just click on "Already a member? Click here" and sign it.
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  #7  
Old 10th September 2010, 04:54 PM
DarkZeal DarkZeal is offline
Toy Bow Toddler
 
Join Date: Sep 2010
Posts: 6
Default

WoW

Last edited by DarkZeal; 13th February 2014 at 04:52 PM.
  #8  
Old 10th September 2010, 04:57 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 5,328
Default

Go to options and send the email again. Sometimes it takes some time to be delivered.
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  #9  
Old 10th September 2010, 07:13 PM
DarkZeal DarkZeal is offline
Toy Bow Toddler
 
Join Date: Sep 2010
Posts: 6
Default

All is ok now. Very thanks, sir.
 

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