Shakes & Fidget - The Game - Supportboard  

Go Back   Shakes & Fidget - The Game - Supportboard > Game & Support > Help & Questions

Notices

Reply
 
Thread Tools Display Modes
  #11  
Old 14th June 2019, 08:12 AM
Killer Queen's Avatar
Killer Queen Killer Queen is offline
Hatchling
 
Join Date: Jun 2014
Posts: 1
Default

My guildleader has the exact same problem. He deleted and reinstalled the app, he's updated his iOS, nothing worked. He hasn't been able to play since the update and now he's on the verge of buying himself an iPhone7, hoping this phone will run the app without problems. My questions are: on which devices does this problem occur? Surely not on all Apple devices or it would have rained complaints here. Will the iPhone7 run the game or is my friend up for a major disappointment?

I hope you can clarify this, I don't want him to spend lots of money for nothing. Thanks in advance :-)
__________________
Candy Q
Reply With Quote
  #12  
Old 14th June 2019, 02:54 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 4,846
Default

An iPhone 6+. The old app used to work on an iPhone 5 but the new version does not.
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook, Twitter and Instagram
Reply With Quote
  #13  
Old 15th June 2019, 03:59 PM
bobo baggins's Avatar
bobo baggins bobo baggins is offline
Golden Shroomer
 
Join Date: Mar 2012
Gilde: US forum
Posts: 3,067
Default

seems like a waste to have to buy a new phone to play a f2p game if it was me I would be done no matter how much I like a game.
__________________
have fun, fight hard, die honorably
Reply With Quote
  #14  
Old 16th June 2019, 03:41 PM
Ghettoforce's Avatar
Ghettoforce Ghettoforce is offline
Mushroom Collector
 
Join Date: Oct 2017
Gilde: US forum
Posts: 57
Angry

Quote:
Originally Posted by Leander View Post
If you don't receive the auto reply and a ticker number, check your spam folder. If nothing is there sending the ticket hasn't been successful. In this case please send it again. Some providers don't work that well...what's yours?
after saying in this thread i cant play shakes on iPad Air anymore, you told me to file a ticket. It took me 3 attempts before your system managed, to register my complaint, that I couldn't play shakes on iPad Air anymore. And after all that YOU (Leander), replied to my ticket, asking which version of iPhone i use.... so what was the point of filing that ticket???

Could you PLEASE start reading the tickets/posts and give an answer and solve the problem already.

I. Can’t. Play. Shakes. With. iPad Air. Anymore. Since. Last. App. Update.
__________________
Not much to say about this one... Ghettoforce the Terrible, who overthrew FlyingJoe the Disagreeable, who usurped Vertex the Inconvenient, who backstabbed Gob Bushsniper the Despicable Long live the current guy...

Guildsecrets: https://scumbase.blogspot.com/
Reply With Quote
  #15  
Old 16th June 2019, 05:08 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 4,846
Default

We need tickets for better communication, processing and details.

I am sorry the app no longer works but we can't do anything. The old version does not work anymore due to a change on Apple's side. Adobe Air is no longer supported but it would be required for the old iOS app to run. Therefore, Remastered is the only iOS version and it doesn't run on all devices the old app worked on. For example, playing the new app on an iPhone 5 does not work. You need an iPhone 6 or better.
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook, Twitter and Instagram
Reply With Quote
  #16  
Old 16th June 2019, 05:17 PM
Ghettoforce's Avatar
Ghettoforce Ghettoforce is offline
Mushroom Collector
 
Join Date: Oct 2017
Gilde: US forum
Posts: 57
Angry

And AGAIN you reference to iPhone 5. Can you PLEASE for once, reply to my issue that the app doesn't work on iPad Air anymore?
__________________
Not much to say about this one... Ghettoforce the Terrible, who overthrew FlyingJoe the Disagreeable, who usurped Vertex the Inconvenient, who backstabbed Gob Bushsniper the Despicable Long live the current guy...

Guildsecrets: https://scumbase.blogspot.com/
Reply With Quote
  #17  
Old 16th June 2019, 05:18 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 4,846
Default

Replied to your ticket. Please send all required details in the ticket so I can directly forward it to the devs.
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook, Twitter and Instagram
Reply With Quote
  #18  
Old 17th June 2019, 08:24 AM
Ghettoforce's Avatar
Ghettoforce Ghettoforce is offline
Mushroom Collector
 
Join Date: Oct 2017
Gilde: US forum
Posts: 57
Default

Quote:
Originally Posted by Leander View Post
Replied to your ticket. Please send all required details in the ticket so I can directly forward it to the devs.
Thank you for forwarding the information to the devs.

I must applaud your effort to ask me 4 follow up questions, where i could literally copy/paste 3,5 of the answers from my original ticket you were replying to.
__________________
Not much to say about this one... Ghettoforce the Terrible, who overthrew FlyingJoe the Disagreeable, who usurped Vertex the Inconvenient, who backstabbed Gob Bushsniper the Despicable Long live the current guy...

Guildsecrets: https://scumbase.blogspot.com/
Reply With Quote
The Following User Says Thank You to Ghettoforce For This Useful Post:
Leander (17th June 2019)
  #19  
Old 2nd July 2019, 03:39 PM
Ghettoforce's Avatar
Ghettoforce Ghettoforce is offline
Mushroom Collector
 
Join Date: Oct 2017
Gilde: US forum
Posts: 57
Angry

For anyone wondering how this ended (it took me a while, as i'm still flabbergasted and pissed off. Not only about the outcome, but also about the whole process to get that answer):

They managed to have the remastered version, of this not very complicated browser game, to NOT work on IOS devices older than 5 years, even though they are still fully supported by Apple.

Meaning, my gift for the 10rth Birthday of Shakes and me sticking with this game for most of those years, is not being able to play this game anymore.

Great work guys. You really spoiled me with your 10 big surprises this year. Really!
__________________
Not much to say about this one... Ghettoforce the Terrible, who overthrew FlyingJoe the Disagreeable, who usurped Vertex the Inconvenient, who backstabbed Gob Bushsniper the Despicable Long live the current guy...

Guildsecrets: https://scumbase.blogspot.com/
Reply With Quote
  #20  
Old 2nd July 2019, 06:01 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Gilde: UK forum
Posts: 4,846
Default

As explained before we cannot change it, sorry. We have to compress the app and some older phones don't support this kind of compression.
Moreover, a support ticket is required as it contains your accuont name, server and other technincal details and I can forward everything to different internal queues...which I can't with forum posts.
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook, Twitter and Instagram

Last edited by Leander; 2nd July 2019 at 06:03 PM.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 09:09 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Copyright by 'Playa Games GmbH'