Shakes & Fidget - The Game - Supportboard  

Go Back   Shakes & Fidget - The Game - Supportboard > Game & Support > Bugs & Complaints

Notices

Closed Thread
 
Thread Tools Display Modes
  #31  
Old 17th April 2018, 01:52 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Posts: 4,091
Default

Quote:
Originally Posted by bobo baggins View Post
Well time rant about this issue once again. I have click on at least 200+ flying tubes. can anyone guess how many videos I was able to watch and get lucky coins from. -theme song from jeopardy plays in background- ........ you may have guessed it a big fat 0 nada not a single one. Does anyone know why. Yep it is broke again.

Between Playa and the ad company they to fix this once and for all. I can understand if a video or 2 might not work but how many flipping times does it have to happen that not a single one works. this is stupid.

Either get it working with current ad company or find one that will actually make sure there crap works or just get rid of it completely.

because the way it is now Ad company ain't making any money Playa ain't making any money and for sure the players ain't getting nothing out of it.

fix it junk it I don't care which but do something cause I for one am fed up with how it has been from the beginning of the flying tube.

Oh and before someone says Playa cant do nothing without an ID number it doesn't show an ID number it never doesn't when they don't work. the ID thing is a bigger joke then the flying tube is.
Sometimes you don't get lucky coins AND an ID is displayed.
Moreover, as pointed out more than once, we cannot do anything against faulty videos! We only embed the service by enabling or disabling ads altogether! If something does not work, we have to report it to the ad company (the company that adds videos to the pool of ads) but this can be only done if the ID or a product is displayed.

"Hello ad company, we would like to report a video but we don't see anything on screen. Please remove it!" It's just not possible because without details nobody knows which ad it is.
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook and Twitter
  #32  
Old 17th April 2018, 05:13 PM
bobo baggins bobo baggins is offline
Golden Shroomer
 
Join Date: Mar 2012
Posts: 2,992
Default

which part of no ad works don't you understand. all that is shown is a grey screen no id number nothing at all but a grey screen this has happened so often since the flying tube has come out that it is enough to say heck with it and quit playing. to say there is nothing that can be done is a lie. as when ppl have complained enough about this same issue a day or 2 later it magically starts working for a little while.

But that the thing as well it only works for a little while and starts going back to not working again and ppl have to complain and here back that there is nothing that can done.

Either Playa or the ad company needs to find a way to fix this or just get rid of it. Because the way it currently is is unacceptable.
__________________
have fun, fight hard, die honorably
  #33  
Old 17th April 2018, 05:42 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Posts: 4,091
Default

You are the one that doesn't seem to understand. If no ID or product is shown we cannot report the ad! If the ad "magically" starts working it is not because we did something. The ad company itself might have fixed it. Moreover, this isn't a private cooperation between two companies. We just embed the service and clients book ads from the ad video company but not from us! Just imagine a TV channel with ads in a mall. We only install the TV there but have nothing to do with ads or the channel. Clients buy ads from the ad company and the ad company is responsible for everything.
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook and Twitter
  #34  
Old 17th April 2018, 05:46 PM
bobo baggins bobo baggins is offline
Golden Shroomer
 
Join Date: Mar 2012
Posts: 2,992
Default

Well I am saying the TV is broke which part of that don't you understand no a single channel works whether it is something broke in the embedding process or the ad companys nd I don't know but it is not working sat all every single ad is broke so tell them that.
__________________
have fun, fight hard, die honorably
  #35  
Old 17th April 2018, 06:03 PM
Leander's Avatar
Leander Leander is offline
Community Manager
 
Join Date: Dec 2009
Posts: 4,091
Default

To sum up once again, if a video does not give lucky coins or does not work at all, report it via an in-game support ticket and the video ID and/or product shown. We will report it to the ad video company then and have to wait till it is removed from the pool.

If only a black window appears it cannot be reported and we have to wait till the video is automatically removed from the pool by the ad video company.

FAQ entry: https://forum-int.sfgame.net/showthread.php?t=6290
__________________

Shakes & Fidget Community Manager


Like and follow us on Facebook and Twitter

Last edited by Leander; 17th April 2018 at 06:06 PM.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 03:30 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Copyright by 'Playa Games GmbH'